Refund Policy

Refund windows are set per product

Airoad is a multi-seller marketplace. Each seller sets their own refund window for each product — 30-day, 14-day, 7-day, 3-day, 1-day, or no-refunds. The window that applies to a specific product is shown on that product's page, in the FAQ section, before you buy. Please check it before purchasing.

How to request a refund

If a product is within its stated refund window, email alaa@alaaeallam.com with the order confirmation or the email address used at checkout, and which product you're requesting a refund for. We aim to process eligible requests within a few business days.

What's not eligible

• Requests made after a product's stated refund window has passed.
• Products explicitly marked "no-refunds" on their product page.
• Because products are instant digital downloads, we can't accept a "return" of the files themselves — eligibility is based on the stated time window, not on whether the files were downloaded.

Payment processing

All payments are processed by Stripe. Approved refunds are issued back to the original payment method through Stripe and may take a few business days to appear on your statement, depending on your bank or card issuer.

Questions

See Contact or email us directly at alaa@alaaeallam.com.